IT System Specialist (MAC OS)

Palo Alto, CA, United States

Information Technology

IT System Specialist

We are currently seeking a IT System Specialist 
to join our Talent & Operations team. The IT System Specialist will be based in our Palo Alto studio and provide IT setup, administration & support services for our U.S. design studios. This position is excellent for a person with significant IT & MAC-environment experience and someone interested in technology & gadgets. 

Idean is a unique User Experience design agency and we believe that Life’s Too Short For Crappy UX. We are looking for a person who want’s to provide our talented people the most carefree and reliable IT-environment to create awesome designs for our customers. You are easily approachable, friend and with a great service attitude. You have solid experience in the MAC OS X environments and can easily create sustainable performing IT services.   

The ideal candidate with 2-4 years of experience can: 

  • Setup the entire IT package for new employees including MAC computer with required software, email accounts, smartphones, keycards and so that new employees are ready-to-go on their first day.
  • Refit MAC computers of departing employees, so that they can be placed back into service.
  • Training & coaching of Mac OS X & standard applications used like Google Mail, Calendar & Drive.
  • Manage all fixed IT-installations in meeting rooms including LCD-screens, conference phones, cables etc. and common printers are constantly working. 
  • Ensure all general services provided centrally for studio locations like CiscoWebEx, conference lines etc. are available and documented. 
  • Provide assistance regarding the use of computer hardware and software; including troubleshooting and resolving printing, applications, email, and operating systems issues.
  • Create solid documentation of the operating IT infrastructure.
  • Create quick guides and other documentation required to support end-users, based on requests.
  • Update the IT asset management software so that all IT equipment is documented and counted for.
  • Manage total lifecycle of IT-assets including hardware repairs, warranty issues to ensure the value of it IT-asset portfolio.
  • Setup & manage test environments for developers e.g. GitHub. 
  • Support as needed the entire Talent & Operation team, which provides HR, IT, Facilities, Legal and other business services centrally for each Idean studio globally.


  • 2-4 years of solid experience in MAC & OS X environments required with significant experience in Google Mail, Calendar & Drive.
  • Interested in cool new gadgets & technology. 
  • Experience in similar work in a consultancy or creative agency is preferable.
  • Experience in cloud computing, wireless networks, video conferencing and VOIP.
  • Experience with Google Accounts, Adobe Creative Cloud/Suite, Symantec Encryption, Samanage, Cisco GoTo Assist is a plus.  
  • Strong written and oral communication skills.
  • Ability to work with minimum supervision after orientation.
  • Proactive person who has awesome attention to detail to customer service.

  • Idean offers the following benefits for full-time employees among various other cool things:
  • Competitive salary
  • Generous Paid Time Off (PTO) and company holidays
  • Unlimited Caltrain GoPass (all zones, all days)
  • Benefit supplement to cover Medical, Dental & Vision for major plans offered from BlueShield, Aetna & Kaiser Permanente.
  • Basic life insurance
  • 401(k)
  • Weekly lunch
  • Health & wellness program
  • Multidisciplinary design & development team to grow with
  • …and multiple other cool benefits

This is an opportunity of a lifetime. Idean is a fast growing international company and you will be in the center of it all.  Apply now and get to be involved in something great.  


Apply now