Senior Delivery Manager


We are currently looking for a Senior Delivery/Scrum Manager to join our team in London.

At Idean we believe that great UX can change the world. It all starts with awesome people, carefully handpicked projects, and crafting a work environment that inspires brilliant, meaningful work.

Idean London has some really exciting news! We are joining forces with design consultancy Adaptive Lab. Since opening our London studio in 2017 we’ve been building a strong team of design experts that share our vision for bold design and impactful client outcomes. The leadership and talent at Adaptive Lab are exactly the visionary partners we’ve been looking for to take us to the next level in the UK and will expand our offer to include product and technology build and go-to-market delivery. You can read more about the news here.

More about the role

This is a unique opportunity to be part of the early beginnings of a cohort of product managers and technologists within the studio, working on a wide range of great projects. We advocate for creating new environments to work and behave differently than our clients currently do - what we call building beta businesses - and this means influencing very early technology, design and strategy decisions.

This is effectively a “player-manager” role. While you’ll work on specific client projects, you’ll also be responsible for embedding good delivery practice into the studio. You’ll have the ability to set standards and define processes that soon others can adopt and learn from.

As a Delivery Manager you’ll work across all stages of the product lifecycle: from inception to proof of concept, to full build and then launch in market. You’ll also work closely with our broader team of Designers, Strategists and Developers to get to a fantastic result. You will be accountable for the effective delivery of complex, high-risk and highly technical products and services. A huge factor which will influence your success in the role will be how you communicate with the Idean team and our client, and how you regularly engage senior stakeholders. 

You can

  • Ensure our flagship projects are running like clockwork

  • Define, create and embed a culture of high-quality delivery through robust working practices and processes

  • Recommend ways to improve our product and software development workflow

  • Be an internal evangelist of quality practices

  • Help build industry recognition for our practices at

  • Advocate for the user: you must care about users building great experiences

  • Assist with our hiring effort and mentor new team members

  • Spend time reflecting on the work we’re doing and how we’re doing it. As a Delivery Manager you’ll be an integral part of the build and go-to-market team and will help define “what good looks like” for the work we do

  • Embrace a strong culture of feedback and self-improvement, and further shape this.

You have

  • Excellent communication skills and a want to work in a team. We’re a highly collaborative bunch and recognise that teams, not individuals, ship products and launch services. We’re all responsible for the success of the project

  • Deep knowledge and experience of lean, agile and scrum practices, with the ability and want to coach others in these good practices within our team and our extended client team

  • Strong track record of successful product/project delivery in a consultancy, agency or multi-party environment. This includes the ability to estimate, develop and execute short term and longer term plans and roadmaps

  • Excellent client facing & stakeholder management skills, with experience of being the main point of responsibility and escalation on a high profile project... 

  • Experience managing more than one project or team simultaneously

  • Plenty of experience running meetings, standups, retros, demos and preferably the odd workshop

  • Good technical competency and the ability to speak with technical members of the team and client in depth (without of course having had to have been in a technical role in the past). This is about the ability to create trust and strong collaboration between technical and non-technical folk

  • Experience of working with teams to improve performance, including having the right tools deploy when things are going so good

  • Experience of working across the end to end product/service delivery lifecycle. You will work on projects from the early proposition stages through to delivery and growth in market

  • A passion for feedback and developing good team habits and rituals.

  • Commercial savviness

  • Supreme organisation skills.

We offer

  • Generous and competitive salary (they're benchmarked and we're proud)

  • Discretionary team bonus scheme

  • Company pension contribution

  • Paid-for private healthcare packages to choose from

  • 25 days of holidays, along with the 8 days of bank holidays (with a couple extra available to you when you need and want them) Plus, additional Christmas closure to save these days for the rest of the year

  • Childcare support, including additional time off when you need to attend appointments and childcare vouchers

  • Cycle to Work scheme

  • Your preferred working tools

  • Flexible working programmes. Many of the team have other things that they are involved in and we're on a mission to design a place to work where this is encouraged and supported. There is no one model to fit all so feel free to talk to us about what you need

  • Inspiring career paths

  • Individual training budget for personal development (you'll have money to attend conferences, buy books, crash courses, or seek out some coaching, in addition to our company-wide activities and spend)

  • Opportunities to travel and work in other Idean studios if you fancy.

If this is the kind of gig and company you like the sound of we’d love to hear from you!

Additional Information

You must be legally authorised to work in UK without restrictions.

Please do not apply for more than one job or location. If you wish to be considered for more than one studio please include this in a cover letter.

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