Client Principal


We are currently growing our Principal team in London. 

At Idean we believe that companies need to simultaneously transform their business of today while building their business of tomorrow. We combine design, technology and business smarts to help organisations do just this. We create products, services and businesses from scratch as well as transforming things that already exist from the ground up.

We’re a team of 80+ business designers, service designers, researchers, UX, UI and visual designers, and engineers and technologists here in the UK, and part of a global network of studios. We’re helping clients launch Beta Businesses and challenging existing setups for clients in Telco, Energy, Financial Services and Retail.

More about this role

This role is multi-faceted, combining client leadership and relationship management, new business, strategic project oversight and driving thought leadership. In addition to this, alongside the rest of our Principal team, you will also drive our offer and approach along with marketing and brand building activities. 

You’ll be given the room to grow your role and us 

The landscape is always changing and you will be at the forefront of this, identifying client challenges early and spotting industry trends. You will be able to bring this all together to further refine our offer, approach and position in the market, which we think is kinda nice. 

You’ll drive our senior clients relationships and be a friend to their business 

We’re trying to push our complete offer and you will champion this and become a trusted advisor to our most senior clients (C-Suite and senior sponsors within large organisations). You will deliver high-value strategic advisory and consulting, to help and grow our existing clients and to find new ones.

As part of establishing our credibility with clients,  you will create and drive early engagement work that will ideally lead onto larger of programmes of work or further pure consulting work as part of a portfolio approach for our clients.

You can drive things forward on your own, but will be supported by the wider business 

It’s fine if your expertise and experience sits within some phases and areas and not completely end to end (we’re of the belief that unicorns don’t exist), but you will be able to speak to our offer end to end. There will always be cross-practice support from people with different backgrounds to drive the best output possible and learn along the way. 

You must be comfortable with the ambiguity and challenge that creating these environments for new ways of working within corporate organisations presents. You will be a key influencer of this approach and you may need to guide our clients through the process.

You’re comfortable with targets and billing 

You will be comfortable owning a revenue target and your level of client billability. You will be responsible for sustaining approx 25-30% client utilisation for yourself, along with a seven figure revenue target.

While you will own these targets, you will have  the support of the wider team. We have a Pod model within the London studio, which organises our senior practitioners into teams to support on new business, client growth and project delivery. We also have a Strategy & Growth team, which is responsible for landing new opportunities, and a Marketing team that coordinates the creation of great content. We believe everyone has a role to play in business development and growth, so you won’t be alone in your mission to drive client growth. 

You’ll strengthen our relationship with the wider group

Our extended family includes global Idean studios and the local Capgemini team, primarily the Invent arm of the business. We partner with Capgemini on projects and doing great work with them rests on building the right relationships within the business. We will only partner with a small number of people within the organisation and we have done a good job since we merged of finding some of these right partners, which has already opened up some great opportunities for us (we have a number of combined project teams in flight, along with Idean only teams). This effort continues and you will play an important role in building relationships with market and client leads. 

You’ll get to go home on time 

We wish we didn’t have to call this one out, but we do. Working hard does not mean working late and we have always championed for smart working and going home on time - it’s a big part of our culture. We believe this to be important to allow people to bring their best selves to their work and teams.  

From your side, you can..

Lead and challenge clients

If we don’t challenge our clients, no-one will. We need to advise, provoke and guide them. We need to help them understand what is required to really succeed in this ever changing landscape and the implications for their broader business, and then guide them through it step by step. You will be a trusted advisor to some of our most senior clients and will be comfortable and experienced in this position.  

Advance our thinking

We’re looking for someone who can take our existing positioning and thinking and improve it to create something that blends your experience and industry best practice with our own smart thinking and experience. You will lead the initial strategy for client engagements and growth and you will also play a role in inspiring our team to push it further. 

Build our name in industry and sectors  

Our ongoing success will only be possible if we continue to build a stellar team. Creating a renowned brand in our industry is key to this. Principals should, through their own activities and encouraging the broader team, develop thought leadership content and talks to showcase our perspective and work.

We hope this all sounds pretty exciting!

Some of our work involves travel. We sometimes co-locate, along with working with clients outside of London. If you cannot travel please speak to us about this. 

What to expect from our application process

Standard stuff, really. First, we'll take a look at your application and you’ll hear from us within a couple of weeks. If we think you look like a possible fit for the role, then we’ll invite you to have a chat, in-person ideally or on the phone if better for you. After that, there will be two interviews, perhaps with a task, depending on the role you’re applying for. There are no robots screening CVs here, so we apologise if it takes a little longer than expected.

We offer

A challenging, creative and supportive working environment is important to us. We’ve put a lot of thought into our studio space and how we support our team. Our policies on mental health and parental responsibilities, and more, are designed to work for our people. While we strive to be as forward-thinking as humanly possible, we also know we can always do better. The point is, we’re keen to talk about and accommodate any need that helps you get good work done while enjoying a quality work-life balance.

  • Generous and competitive salary
  • Company pension contribution of 6%
  • Group Income Protection
  • Life Assurance
  • AXA healthcare self cover
  • A possible team bonus
  • 25 days of holidays, plus additional days off at Christmas (we close between Christmas Day and New Years Day)
  • A tiered parental leave policy, which offers 12 or 18 weeks maternity full pay and 4 weeks partner full pay (dependant on your tenure)
  • Access to our Cycle to Work scheme
  • Flexible working programmes. There is no one model to fit all so feel free to talk to us about what you need
  • Individual training budget for personal development
  • Community of Practice get-togethers
  • Social events, inside and outside of the studio  
  • Quarterly company days. We take ourselves out of the studio regularly. It's our time together to learn, prioritise plans and make sure everyone is involved in where we are going. It's also just a lot of fun.

Sounds good? Then apply!

Additional Information

You must be legally authorised to work in the UK without restrictions. Please do not apply for more than one job or location. If you wish to be considered for more than one studio please include this in a cover letter.

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