Client Director

London

We’re currently looking for a Client Director to join our team in London. 

Idean is one of the most progressive design studios in London, working with some of the biggest local and global brands including Three, Centrica, British Telecom and John Lewis. One of our clients SMARTY, recently became the best-rated mobile network on Trustpilot. Not bad for a baby business.

Idean is based in the heartland of London’s tech and design scene, just off Old Street, and operates in the realm of design, technology and business.  With a team of around 100, we’re a curious and caring mix of thinkers, makers and doers. We have the pace and attitude of a start-up, and the scale and depth of a global consultancy - through our parent company Capgemini.

We believe that companies need to transform their business of today while building their business of tomorrow. We create products, services and Beta Businesses from scratch as well as transforming things that already exist from the ground up. Our team have written a bunch of articles about their work and life here at Idean over on our blog

We take on projects of many shapes and sizes. They can be short or long, depending on the scope. And they can often involve working outside of the studio and travelling to different locations, in and around London or elsewhere in the UK. However right now, like most companies, we’re embracing remote working. We plan to start getting back into our studio from September and then working between here and our homes. If you cannot travel please speak to us about this (you are able to opt-out).

More about this role

As a Client Director you will be one of the early members of our newly formed Client Team, with the remit to help shape the next stage of the studio’s growth and own a portfolio of c. £7m of existing client business. The role is multi-faceted, combining client leadership and relationship management, new business and strategic project oversight.

You’ll be given the room to grow your role and us 

The landscape is always changing and you will be at the forefront of this, identifying client challenges early and spotting industry trends. You will be able to bring this all together to further refine our offer, approach and position in the market, which we think is kinda nice. 

You’ll drive our senior clients relationships and be a friend to their business 

We’re trying to push our complete offer and you will champion this and become a trusted advisor to many of our senior clients (C-Suite and senior sponsors within large organisations). You will deliver high-value strategic advisory and consulting, to help and grow our existing clients and to find new ones.

As part of establishing our credibility with clients,  you will create and drive early engagement work that will ideally lead onto larger programmes of work or further pure consulting work as part of a portfolio approach for our clients.

You can drive things forward on your own, but will be supported by the wider business 

It’s fine if your expertise and experience sits within some phases and areas and not completely end to end (we’re of the belief that unicorns don’t exist), but you will be able to speak to our offer end to end. There will always be cross-practice support from people with different backgrounds to drive the best output possible and learn along the way. 

You will sit within a Pod, which is our evolving org model around how we organise our Principals and Directors to support new business, client growth and project delivery. You will report into our Client Principal and there are also currently two other Client Directors in the business. 

We also have a Marketing team that coordinates the creation of great content. We believe everyone has a role to play in business development and growth, so you won’t be alone in your mission to drive client growth. 

You’re comfortable with targets and billing 

You will be comfortable owning a revenue target and your level of client billability. You will be responsible for sustaining some client utilisation for yourself, alongside hitting a seven figure revenue target.

You’ll strengthen our relationship with the wider group

Our extended family includes global Idean studios and the local Capgemini team, primarily the Invent arm of the business. We partner with Capgemini on projects and doing great work with them rests on building the right relationships within the business. You will play a key role in this. 

You’ll get to go home on time 

We wish we didn’t have to call this one out, but we do. Working hard does not mean working late and we have always championed smart working and going home on time - it’s a big part of our culture. We believe this to be important to allow people to bring their best selves to their work and teams.  

From your side, you can..

Lead and challenge clients

If we don’t challenge our clients, no-one will. We need to advise, provoke and guide them. We need to help them understand what is required to really succeed in this ever changing landscape and the implications for their broader business, and then guide them through it step by step. You will be a trusted advisor to some of our most senior clients and will be comfortable and experienced in this position.  

Advance our thinking

We’re looking for someone who can take our existing positioning and thinking and improve it to create something that blends your experience and industry best practice with our own smart thinking and experience. You will lead the initial strategy for client engagements and growth and you will also play a role in inspiring our team to push it further. 

Build our name in industry and sectors  

Our ongoing success will only be possible if we continue to build a stellar team. Creating a renowned brand in our industry is key to this. Directors should, through their own activities, working with their Pod, and encouraging the broader team, develop thought leadership content and talks to showcase our perspective and work.

We hope this all sounds pretty exciting!

Don’t worry about being a 100% fit. That’s impossible nonsense, anyway. If this sounds like an interesting opportunity to you, and you think it could work, let’s chat.

What to expect from our application process

Standard stuff, really. First, we'll take a look at your application and you’ll hear from us within a couple of weeks. If you look like a possible fit for the role, then we’ll invite you to have a chat, in-person or on the phone. After that, there will be at least three interviews, perhaps with a task. There are no robots screening CVs here, so we apologise if it takes a little longer than expected. 

We offer

A challenging, creative and supportive working environment is important to us. We’ve put a lot of thought into our studio space and how we grow and support our team. Our policies on mental health and parental responsibilities, and more, are designed to work for our people. While we strive to be as inclusive and forward-thinking as humanly possible, we also know we can always do better. The point is, we’re keen to talk about and accommodate any need that helps you get good work done while enjoying a quality work-life balance. 

  • Competitive salary
  • Company pension contribution of 6%
  • AXA private medical insurance, which includes Stronger Minds mental health support
  • Group Income Protection (50% level cover) 
  • Life Assurance (2x level cover) 
  • 25 days of holidays, plus additional days off during some of the winter holiday season (we close between Christmas Day and New Years Day), as well as bank holidays of course 
  • A tiered parental leave policy, which offers 12 or 18 weeks maternity full-pay and 4 weeks partner full-pay (dependant on your tenure) 
  • Access to our Cycle to Work scheme
  • Flexible working programmes. There is no one model to fit all so feel free to talk to us about what you need
  • Individual training budget for personal development 
  • Community of Practice get-togethers 
  • Healthy snacks and drinks in the studio, plus team lunch on a Friday 
  • All sorts of different social events, inside and outside of the studio. 

Sounds good? Then apply! 

Additional information: 

You must be legally authorised to work in the UK without restrictions. Please do not apply for more than one job or location. If you wish to be considered for more than one studio please include this in a cover letter.

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