Lead Product Manager (Surrey)

London

We are currently looking for Lead Product Managers to join our team. We are also flexible to hire at a Senior level, depending on your experience and which role you would fill.

At Idean we believe that companies need to simultaneously transform their business of today while building their business of tomorrow. We combine design, technology and business smarts to help organisations do just this. We create products, services and businesses from scratch as well as transforming things that already exist from the ground up. We also believe this can be done whilst having a laugh together and going home on time.

We’re a team of 80+ hybrid product and service designers, developers and technologists, and strategists here in the UK, and part of a global network of Idean studios and the broader Capgemini group. We’re helping clients launch Beta Businesses and challenging existing setups for clients in Telco, Energy, Financial Services and Retail, amongst many other sectors.

This role will be embedded within our multi-steam programme of work at British Gas, the UK’s largest energy and home services supplier, who are based in Staines, Surrey. You can read more about our partnership here. Their mission is to transform into a customer obsessed, service organisation. And the work has been phenomenally successful so far. They’re an awesome client, who are investing heavily in their design operations, and we’re excited to be continuing this journey with them.

The project teams currently split their time between the British Gas offices and the Idean studio, based in Old Street, London. There is then the option to move onto other projects within the Idean studio after spending time on British Gas if you wanted to explore this.

Before you dive into the spec, we suggest you read this blog from our Product Principal.

More about the role

We’re expanding our product team and on the lookout for Product Managers. This role would combine direct ownership of the design and build of products, and responsibility of launching these to market, with helping Idean to further define our go-to-market offer.

We know that to make a difference, we need to ship things. And do so quickly without sacrificing quality. Then we need to make them better by iterating on them in-market. It’s always challenging but also incredibly rewarding.

Our British Gas product teams are small, multidisciplinary, and laser-focused on delivering value to both the user and our client. We follow an agile approach but know the difference between the dogma and what’s actually required to work together successfully.

We partner closely with our clients, making sure we design our involvement to deliver the biggest chance of long-term success. This is crucial in allowing us to play a role not only in designing and building the product but also in helping shape and challenge the strategy. This is the current shape of our British Gas engagement and you can read more about this within the case study linked in the intro above.

The Product Manager role is critical to making that magic happen. You’ll act as the lynchpin between the team and client, own the backlog, and be able to provide the bridge between the user stories and the strategy.

You can

  • Quickly build domain expertise and understand the dynamics of a new market/user segment
  • Build strong relationships with stakeholders
  • Work within multi-disciplinary teams to design, prototype and build cutting-edge products and services
  • Work with our designers to research and define requirements
  • Identify relevant use cases and prioritise according to a roadmap
  • Prepare solid specifications for new features
  • Take ownership for the delivery of a new product or service
  • Play a pivotal role between our clients and our internal multi-disciplinary teams
  • Challenge client opinions and assumptions
  • Clearly communicate build and delivery options along with their pros and cons
  • Be comfortable balancing project priorities
  • Identify, shape and secure new business opportunities
  • Have a strong understanding of the design process and modern development practices.

Don’t worry about being a 100% fit. That’s impossible nonsense, anyway. If this sounds like an interesting opportunity to you, and you think it could work, let’s chat.

You have

  • Experience within the product manager/owner domain, or similar, for 5+ years
  • A strong understanding of user-centered design and lean/agile delivery
  • Deep domain knowledge in one or two related areas (e.g. marketing/growth, software development, service delivery, or analytics)
    Solid technical understanding of web technologies
  • Experience working within multidisciplinary teams and coaching junior team members
  • Strong, confident communication skills
  • Vision for what a product team should look like
  • Strong customer values
  • Ability to build business cases
  • Become well adjusted to navigating ambiguity and challenging environments/clients.

From experience, you know how precarious these ‘go-to-market’ roads can be. Given the nature of this role, and the way in which we partner with our clients, we’re looking for a very particular type of person for this role  - we don’t care if you’re an introvert or an extrovert, wear sneaks or shoes, but you must have passion and tenacity when it comes to getting products and services live!

What to expect from our application process

Standard stuff, really. First, if we like what we see within your application, you’ll hear from us within a couple of weeks. Then we’ll have a chat, in-person ideally or on the phone if better for you. After that, there will be two interviews, perhaps with a task, depending on the role you’re applying for. There are no robots screening CVs here, so we apologise if it takes a little longer than expected.

We offer

A challenging, creative and supportive working environment is important to us. We’ve put a lot of thought into our studio space and how we support our team. Our policies on mental health and parental responsibilities, and more, are designed to work for our people. While we strive to be as forward-thinking as humanly possible, we also know we can always do better. The point is, we’re keen to talk about and accommodate any need that helps you get good work done while enjoying a quality work-life balance.

  • Generous and competitive salary
  • Company pension contribution of 6%
  • Group Income Protection
  • Life Assurance
  • AXA healthcare self cover
  • A possible team bonus
  • 25 days of holidays, plus additional days off at Christmas (we close between Christmas Day and New Years Day)
  • A tiered parental leave policy, which offers 12 or 18 weeks maternity full pay and 4 weeks partner full pay (dependant on your tenure)
  • Access to our Cycle to Work scheme
  • Flexible working programmes. There is no one model to fit all so feel free to talk to us about what you need
  • Individual training budget for personal development
  • Community of Practice get-togethers
  • Social events, inside and outside of the studio  
  • Quarterly company days. We take ourselves out of the studio regularly. It's our time together to learn, prioritise plans and make sure everyone is involved in where we are going. It's also just a lot of fun.

Sounds good? Then apply!

Additional information:

You must be legally authorised to work in the UK without restrictions. Please do not apply for more than one job or location. If you wish to be considered for more than one studio please include this in a cover letter.

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