Lead Service Designer

Palo Alto

As a Lead Service Designer at Idean you are responsible for the creation of revolutionary services. This involves designing practical, functional and desirable services mapped with customer’s business objectives and technology roadmaps. We expect the successful candidate to be truly professional at gathering and utilizing business and customer insights, and also to have the ability to re-frame service challenges, articulate opportunities, define strategies, create concepts and lead the development of innovative new services from initial brief to delivery.

We are proud of our many and diverse customers. This diversity aspect inspires you, adapting your approach for each project’s unique requirements. Your passion is to build solutions that create competitive advantages for our customers and provide unique experiences to end-users. You fluently combine human, business and technology viewpoints, and master customer listening. You are familiar with leading contextual user research, mapping user experiences and customer journeys as well as leading co-creation workshops, generating ideas, prototyping, as well as blueprinting service solutions to name a few.

As a lead service designer you will have your own client/project responsibilities and you’ll manage and deliver projects together with other creative team members. You should posses a natural ability to articulate the criteria for good service design and offer constructive feedback to colleagues. Your background can vary from design strategy, business design or technology.

You can

  • Understand the service related problems/challenges of customers and end-users
  • Solve problems with natural innovative and analytical skills
  • Work with customers, business stakeholders and staff to develop customer and business centric concepts 
  • Produce a range of service design deliverables for different touch points and user segments
  • Run creative workshops 
  • Take responsibility for overall quality of service design projects
  • Develop and publish viewpoints via internal and external channels 
  • Work directly with clients on an individual level 
  • Communicate the fundamental concepts of service design to key stakeholders 
  • Collaborate with other team members in projects and across
  • Support sales of service design related projects
  • Actively participate in developing Idean’s service design offering further
  • Establish relationships and liaise with key stakeholders throughout the project lifecycle 

You have

  • At least 8+ years of relevant experience (business design, design strategy, business, IT or strategy consulting)
  • Experience as leading service design of digital and offline services
  • Experience with service design tools and methods 
  • Experience in working on a broad range of research and innovation-oriented projects 
  • Strong presentation, influencing, negotiation and communication skills, both written and verbal.
  • Proactive, self-sufficient and professional, with strong organizational, time management and communication skills
  • Creative and strategic thinking capability and experience
  • Experience in working with creative people and environments 
  • Familiar with high-level customer engagement (C-level client experience required)
  • Experience in pitching, presenting and running creative workshops
  • Proficiency in using design and presentation tools efficiently
  • Willingness to travel
  • Eagerness to mentor and elevate other creative people into service design thinking

We offer

  • Competitive salary
  • Generous Paid Time Off (PTO) and company holidays
  • Unlimited Caltrain GoPass (all zones, all days)
  • Benefit supplement to cover Medical, Dental & Vision for major plans offered from BlueShield, Aetna & Kaiser Permanente
  • Basic life insurance
  • 401(k)
  • Weekly lunch
  • Health & wellness program
  • Multidisciplinary design & development team to grow with
  • …and multiple other cool benefits