Senior Service Designer

Palo Alto

We are looking for experienced Senior Service Designers to join our team in Palo Alto.

At Idean you are responsible for the creation of revolutionary services. This involves designing practical, functional and desirable digital services mapped with customer’s business objectives and technology roadmaps. We expect the successful candidate to be truly professional at gathering and utilizing business and customer insights.

You have the ability to reframe service challenges, articulate opportunities, define strategies, create concepts and lead the development of innovative new services from initial brief to delivery.

We are proud of our many and diverse customers. This diversity aspect inspires you, adapting your approach for each project’s unique requirements. Your passion is to build solutions that create competitive advantages for our customers and provide unique experiences to end-users.

You fluently combine human, business and technology viewpoints, and master customer listening. You are familiar with leading contextual user research, mapping user experiences and customer journeys as well as leading co-creation workshops, idea generation, prototyping as well as blueprinting service solutions to name a few.

As a senior designer you will have your own client/project responsibilities and you will manage and deliver projects together with other creative team members. You should posses a natural ability to articulate the criteria good service design and offer constructive feedback to colleagues. Your background can vary from design, business or technology.

You can

  • Understand the service related problems/challenges of customers and end-users
  • Solve problems with natural innovative and analytical skills
  • Work with customers, business stakeholders and staff to develop customer and business centric concepts
  • Produce a range of service design deliverables for different touch points
  • Run creative workshops
  • Take responsibility for overall quality of service design projects
  • Develop and publish viewpoints via internal and external channels
  • Work directly with clients on an individual level
  • Communicate the fundamental concepts of service design to key stakeholders
  • Collaborate with other team members in projects and across
  • Support sales of service design related projects
  • Participate in developing Idean’s service design offering

You have 

  • 6+ years of relevant experience
  • Experience as senior service designer for digital services
  • Experience with service design tools and methods
  • Worked on a broad range of research and innovation-oriented projects
  • Excellent presentation and communication skills, both written and verbal
  • Creative and strategic thinking capability
  • Experience in working with creative people and environments with high-level customer engagement
  • Experience in pitching, presenting and running creative workshops
  • Proficiency in using design and presentation tools efficiently
  • Willingness to travel
  • Eagerness to mentor and elevate other creative people into service design thinking

We offer

  • Competitive salary
  • Generous Paid Time Off (PTO) and company holidays
  • Unlimited Caltrain GoPass (all zones, all days)
  • Benefit supplement to cover Medical, Dental & Vision for major plans offered from BlueShield, Aetna & Kaiser Permanente
  • Basic life insurance
  • 401(k)
  • Weekly lunch
  • Health & wellness program
  • Multidisciplinary design & development team to grow with
  • …and multiple other cool benefits

We will give you the most inspiring and challenging projects on the planet. You will work with an extremely talented and friendly team, and with world class customers ranging from startups to Fortune 500. You will get to see the world and work with the best of the best!

Additional Information

Please do not apply for more than one job or location. Should Idean decide to proceed with your application all applicants are happily considered for other locations. Applying to multiple positions and/or locations can result in a delayed interview process. All of the Idean recruiting team that review applications are able to see the process through for all locations and jobs.

Idean does not accept agency resumes. Please do not forward resumes to our jobs alias, Idean employees or any other company location. Idean is not responsible for any fees related to unsolicited resumes. 

All your information will be kept confidential according to EEO guidelines. Candidates must be legally authorized to work in the US without restrictions.