Differentiate your services and your business
Crafting Signature Moments - Malmö
August 26, 2019
Join us on August 26th for a 2-hour workshop about “Crafting signature moments”. We’ll open up the process and the methodologies from some lessons learned.
Every day, we experience countless interactions with brands and businesses – and their products and services. Most are inherently forgettable. In a sea of mundane customer journeys, a Signature Moment surprises and delights. This is the key in the customer interaction – the reason why they return and find value from your service.
Signature Moments are a way to build deeper, more lasting relationships between your customers, your employees, and your business.
It’s a standout interaction within a customer journey that leaves a lasting, memorable impact on the person that experiences it. However, it’s even harder to build a great service when your products and services span across a number of different channels.
Join us and get a unique chance to define your own personal signature moment!More info / Registration