Service Design Guidebook

We’ve spent years working with companies and designing solutions that follow a comprehensive, strategic, and valuable design process. One of our tools is service design – a holistic approach that focuses on the intersection between business needs and end-customers needs. It follows through the journey of the customer, creating a long-lasting positive effect.

My Helsinki Case Study

The fun and collaborative MyHelsinki platform, designed by Idean, has been acclaimed internationally. Read more about how we achieved the results through service design and watch the experience the MyHelsinki teaser video.

Idean helps businesses—from startups to Fortune 500 companies—create the most innovative and valuable services, products, and experiences in their industries. We specialize in customer experience, user experience, user interface, and service design.

In addition to designing and shipping cutting-edge digital products and services, we also help businesses establish world-class design programs that ignite growth and improve customer experience at an organizational level.

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